Author Archives
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WHEN YOU MAKE A MISTAKE, ACKNOWLEDGE IT AND PULL THE PLUG
In September 2011, the American-based media provider Netflix announced that it planned to raise prices for its services and separate into two companies: a DVD mail order service it would call “Qwikster” and an internet streaming service that would retain… Read More ›
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OBVIOUS MISTAKES YOU WILL STILL MAKE AS A MANAGER
Like it or not, some predictable mistakes are inevitable as a manager. Even knowing what they are in advance, you will still make them anyway. The faster you learn to avoid becoming a chronic repeat offender the better. 1. You… Read More ›
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BELIEFS IN THE WORKPLACE
Beliefs of any kind are essential parts of who we are as humans. We possess many of them, some stronger than others. They help shape our identity, give us a sense of who we are and they anchor us as… Read More ›
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HOW CAN I HELP?
In 2018, NBC launched a six season television drama series called “New Amsterdam”. Its focus was America’s fictional oldest public hospital located in New York City; the New Amsterdam. Among the series’ main characters was the hospital’s new Medical Director… Read More ›
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AM I REALLY A MANAGER?
This may sound like a dumb question to someone who carries the title. But many folks carry some version of the title — manager, assistant manager, co-manager, — yet actually manage nothing at all except a daily workload assigned to… Read More ›
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LEADERSHIP BEHAVIOR IN ACTION: An Illustrative Example
At various times in this blog I have discussed leadership as a verb. That is, one only knows it when one see some specific behavior and thinks “now that’s leadership”. I have also stressed that this observed behavior must be… Read More ›
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MANAGEMENT Decisions: Explain don’t SELL
The concept of selling something contains the notion that the prospective buyer has a choice. They can either buy what’s offered on sale or walk away. Management decisions, however, require compliance not a choice. Gaining compliance is management’s job and… Read More ›
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DIAGNOSING YOUR ORGANIZATION’S HEALTH
Imagine you are on an airplane and seated next to you is a congenial and engaging man or woman. You strike up a conversation and discover your seating companion works for the airline you are flying. At some point, you… Read More ›
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THE POWER OF FOOD
You might ask what FOOD has to do with being an effective manager and leader? Consider the following scenario contained in my workshop for managers: In the past six months you have made some difficult management decisions clearly unpopular among many… Read More ›
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FUN, PLAY AND WORK
Are fun and play incompatible with work? I have worked for my share of managers whose behavior towards their subordinates certainly seemed to suggest these two things do not mix. I have never believed that, however, and have experienced the reasons… Read More ›
What Best Mnagers Know & Do 