The concept of selling something contains the notion that the prospective buyer has a choice. They can either buy what’s offered on sale or walk away. Management decisions, however, require compliance not a choice. Gaining compliance is management’s job and… Read More ›
Communicating Effectively
THE NATURE OF FACTS
The Webster Dictionary defines a FACT as “the quality of being actual; something that has actual existence; a piece of information presented as having objective reality; something that hinges on evidence”. So when you say “in fact”, what you are… Read More ›
HOW CAN I SCREW UP THIS SITUATION?
Perhaps this sounds like a strange question to ask yourself but believe me it has helped me avoid many a mistake as a manager and in my personal life. In any situation or management scenario there are numerous ways to… Read More ›
SHOULD MANAGERS ATTEMPT TO SELL THEIR ORGANIZATION’S DECISIONS?
Actually they should not. The concept of selling anything contains the notion that the prospective buyer has a choice. They can either buy something offered on sale or walk away. Organizational decisions, however, require COMPLIANCE not a choice. Gaining compliance is management’s job and… Read More ›
CONVERSATIONS BEAT PRESENTATIONS ANY DAY
When we hear the term presentation we tend to think of something prepared; something formal; something thought out and through ahead of time. In essence, something created in advance. We also tend to think of something of length rather than… Read More ›
SPEAK IN PLAIN LANGUAGE
If you work for an organization of reasonable size you understand what I mean when I say that management often speaks in gobble-de-gook. This is a language that often turns management initiatives into alphabetical acronyms like ADIM (Advanced Data Information Management) or… Read More ›
THE NON-OPEN OPEN DOOR POLICY
No manager in my memory has ever claimed he or she had a “Non-Open Door Policy”. Claiming to have an open door policy is so automatic for most managers, announcing it rolls off their tongue soon after assuming almost any… Read More ›
KEEPING YOUR WORKFORCE ENGAGED
I have been following yearly surveys focused on the topic of “Workforce Engagement” for the last fifteen years. These surveys have varied in their methodologies and organizational authors. Some focused exclusively on the United States, while others offered a global perspective…. Read More ›
UNDERSTANDING THE LIMITS OF ATTENTION
Listening or paying attention to something attentively for an extended period of time, is a challenge for most human beings. In my experience, how much we humans will listen to anything, pay attention to anything, or stick with something we… Read More ›
PERFORMANCE FEEDBACK: DO NOT BURY THE LEAD
In an interview conducted by the “Academy of Achievement” (p.4) the late author Nora Ephron recounted her oft told story of her first day in Mr. Charles Simms’ Journalism class at Beverly Hills High School. Mr. Simms, she says, began the class… Read More ›