Anything quantifiable — that is, reducible to numbers — is obviously a potential measure of how well an organization is doing. So profits and/or productive output, for example, are usually one valid measure of organizational performance. But numbers do not give… Read More ›
I feel obliged to begin this article with a disclaimer. I am certainly not an expert on the behavioral differences between the genders, nor am I a leading authority on the many topics that comprise “diversity” issues. What I do… Read More ›
I frequently ask managers how they evaluate, or attempt to know, how they are doing in their jobs. What never ceases to surprise me is the number of respondents that are unable to provide anything but a rather vague “OK”… Read More ›
For many years, I have heard the phrase “TOUCHY FEELY” used by managers of both genders, to describe a variety of things and behaviors in the workplace. “Oh, you mean that touchy feely stuff’” or “I don’t do that touchy… Read More ›
We have all heard the axiom “if it ain’t broke, don’t fix it”. By extension of that logic, I suppose that means if it is broke, then fix it. Observing the behavior of many managers over the years, I believe… Read More ›
A colleague of mine — Jack O’Connor — frequently shares with his workshop participants the notion that there are many ways beyond money, to pay employees. Jack’s is a powerful notion — I call it psychic pay — that opens… Read More ›
A LITTLE THING THAT MATTERS —- When one becomes a manager in many organizations, there are numerous symbols of power and authority that often accompany this newly acquired status. An office, for example, is generally construed as quite a status… Read More ›
A LITTLE THING THAT MATTERS —- Back in the 1950’s, one of America’s most popular television shows was a program called “Father Knows Best”. Once I became a father myself and gained a little experience at the demanding fatherly… Read More ›
A LITTLE THING THAT MATTERS — The scene was the US Army’s 5th General Hospital in Stuttgart — what was then — West Germany. I was a First Lieutenant in the Army Medical Service Corps and was serving as Officer… Read More ›
A LITTLE THING THAT MATTERS — In a previous blog I entitled “Being Smart”, I referred to Stanford Professor Carol Dweck’s remarkable study of over 400 New York City fifth graders in which she demonstrated that simply by creating the mind-set… Read More ›
Insights on Managing and Leading 