The term “knowledge workforce” refers to those individuals who make their living primarily by developing and using KNOWLEDGE in their daily work. The knowledge workers are our planners, analyzers, organizers, programmers, doctors, lawyers, scientists, marketers and designers whose contributions transform our business, commerce and… Read More ›
exercising authority
DON’T ASK IF YOU ARE NOT PREPARED TO ACT ON WHAT YOU HEAR
I recently encountered the following story. A supervisor initiated an employee opinion survey designed, among other things, to identify what the staff thought of their performance as a manager. The supervisor promised the responses would be anonymous and had arranged to have another staff… Read More ›
MANAGING FIRST IMPRESSIONS
We are all familiar with the power and durability of first impressions. And nowhere is this more critical for a manager, than those created during their first week or two in a new job. A manager’s new subordinates and colleagues will… Read More ›
EFFECTIVE CORPORATE DECISION MAKING step 6: IMPLEMENTATION AND FOLLOWUP
INTRODUCTION Managers make countless individual decisions for which they are personally responsible and accountable. However, in most organizations managers collectively are also required to decide and implement decisions that will impact their entire organization simultaneously. It is these latter collective… Read More ›
EFFECTIVE CORPORATE DECISION MAKING step 5: COMMUNICATING DECISIONS
INTRODUCTION Managers make countless individual decisions for which they are personally responsible and accountable. However, in most organizations managers collectively are also required to decide and implement decisions that will impact their entire organization simultaneously. It is these latter collective… Read More ›
EFFECTIVE CORPORATE DECISION MAKING step 4: MEASURING RESULTS
INTRODUCTION Managers make countless individual decisions for which they are personally responsible and accountable. However, in most organizations managers collectively are also required to decide and implement decisions that will impact their entire organization simultaneously. It is these latter collective… Read More ›
EFFECTIVE CORPORATE DECISION MAKING step 3: HOW WE DECIDE AND UNANIMITY OF SUPPORT
INTROIDUCTION Managers make countless individual decisions for which they are personally responsible and accountable. However, in most organizations managers collectively are also required to decide and implement decisions that will impact their entire organization simultaneously. It is these latter collective… Read More ›
EFFECTIVE CORPORATE DECISION MAKING step 2: GROUP MEMBER REQUIREMENTS
INTRODUCTION Managers make countless individual decisions for which they are personally responsible and accountable. However, in most organizations managers collectively are also required to decide and implement decisions that will impact their entire organization simultaneously. It is these latter collective… Read More ›
EFFECTIVE “CORPORATE” DECISION MAKING step 1: THE PURPOSE AND REQUIREMENTS OF MEETINGS
INTRODUCTION Managers make countless individual decisions for which they are personally responsible and accountable. However, in most organizations managers collectively are also required to decide and implement decisions that will impact their entire organization simultaneously. It is these latter collective… Read More ›
GOOD MANAGEMENT: THE ART OF NUDGING
I once asked a senior manager colleague what she considered the “core competency” of a good manager. “the art of Effective Nudging“, she replied. I knew at once what she meant as I had done my fair share of it… Read More ›