On many occasions in this series of articles, I have addressed the topic of verbal communication. Since almost everything you do as a manager involves some type of communication with somebody else, your ability to convey a clear, accurate message… Read More ›
There are quite a few professions where the consequences of mistakes, bad professional practices, or serious errors in judgment are quite easy for us to imagine. Air line pilots, surgeons, dentists, criminal lawyers, structural engineers, cruise line captains, and school… Read More ›
In part I of “The Strategic Triangle”©, I addressed the value of being clear on what pieces of any problem or issue confronting you are actually under your control or jurisdiction. Here in part II, I will address the remaining… Read More ›
In my management workshops, we spend considerable time focusing on decision-making. The sheer number of decisions most managers make in a week is staggering, many of them on the fly, with little time for contemplation. We also focus a lot… Read More ›
Ask any manager if she or he strives to be fair and equitable in her or his dealings with subordinates and you will rarely get a negative response. By the time we reach adulthood, these two concepts are well ingrained… Read More ›
If you have ever received a highly personal verbal attack from a boss, you know how embarrassing, demoralizing, emotionally traumatic, and infuriating that can be. It’s even worse if it was done in public If you have spent any time… Read More ›
I am often asked how one recognizes a really great manager. Well, in almost all of the articles I have included in the site, I have addressed some form of behavior that tends to separate certain managers from the pack…. Read More ›
Do you ever take something personally? I thought so. Don’t we all? For some, it is a chronic problem; wired into our temperament and emotional DNA. On the other hand, I actually know a few folks on the far opposite end… Read More ›
I’m sitting by Lake of the Woods in Northern Minnesota one recent morning, enjoying the sun rise, when I ask my sister-in-law about the most difficult part of her job as a sixth grade teacher. “Managing my frustrations”, she replied… Read More ›
Few human endeavors are as challenging as human communication. The process starts in our brain with our thoughts concerning what we wish to communicate. We then translate those thoughts into words we believe convey the exact meaning we intend. We… Read More ›
What Best Mnagers Know & Do 