Recently I read an article in the New York Times by Wolf Biermann, a German singer, and songwriter who has lived on both sides of the Berlin Wall. Its title was The Tragedy of Angela Merkel. In explaining the conundrum… Read More ›
management accountability
DECISIONS AS ACTS OF FAITH
When many of us hear the words faith or belief, we think of religion. We think of a religion’s fundamental requirement that adherents accept its relevant orthodoxy, doctrine, and revealed truths without verifiable evidence to support them. I often receive… Read More ›
DIAGNOSING YOUR ORGANIZATION’S HEALTH
Imagine you are on an airplane and seated next to you is a congenial and engaging man or woman. You strike up a conversation and discover your seating companion works for the airline you are flying. At some point, you… Read More ›
Abilene Paradox
What do you call the phenomana when a group of people silently agree on the dubious merits of an idea or course of action but for whatever reason choose not to articulate their thoughts and proceed to do precisely the… Read More ›
THE NATURE OF FACTS
The Webster Dictionary defines a FACT as “the quality of being actual; something that has actual existence; a piece of information presented as having objective reality; something that hinges on evidence”. So when you say “in fact”, what you are… Read More ›
GOOGLE’S WORK RULES
I’ve been on a reading kick of late and recently finished a book written by Google’s People Operations Director Laszlo Bock. Its title is Work Rules: Insights From Inside Google That Will Transform How You Live And Lead. It is… Read More ›
KNOWING THE RIGHT QUESTIONS TO ASK: CONNECTING THE DOTS
In her fascinating book entitled The Silo Effect; The Peril Of Expertise And The Promise Of Breaking Down Barriers author Gillian Tett– a social anthropologist, an award-winning journalist and a senior editor for the Financial Times — describes far too many… Read More ›
MERGING ORGANIZATIONS? MERGE PEOPLE AND FAST
Over the years I have observed — up close and from afar — numerous company, business and agency mergers. None of them ever went as smoothly as promised. A few well-managed mergers produced minimal pain, while some others had their human victims… Read More ›
KEEPING YOUR WORKFORCE ENGAGED
I have been following yearly surveys focused on the topic of “Workforce Engagement” for the last fifteen years. These surveys have varied in their methodologies and organizational authors. Some focused exclusively on the United States, while others offered a global perspective…. Read More ›
DON’T ASK IF YOU ARE NOT PREPARED TO ACT ON WHAT YOU HEAR
I recently encountered the following story. A supervisor initiated an employee opinion survey designed, among other things, to identify what the staff thought of their performance as a manager. The supervisor promised the responses would be anonymous and had arranged to have another staff… Read More ›
Insights on Managing and Leading 