On November 22, 1968 Japan Airlines Flight 2, a DC 8, was scheduled to land at San Francisco International airport. In heavy fog, its Captain Kohei Asoh, not adequately trained on the plane’s new flight director, landed his aircraft in San… Read More ›
management accountability
The Abilene Paradox
What do you call the phenomena when a group of people silently agree on the dubious merits of an idea or course of action but either remain silent, or agree to do it anyway? George Washington Psychology Professor the late… Read More ›
DECISIONS: WHAT IF ALL YOUR OPTIONS SEEM WRONG?
Some time ago, I read a “New York Times” article by Wolf Biermann, a German author who has lived on both sides of the Berlin Wall. Its title was The Tragedy of Angela Merkel. In explaining the conundrum he… Read More ›
DECISIONS AS ACTS OF FAITH
When many of us hear the words faith or belief, we think of religion. So I often receive a strange look from others when I tell them that most of the decisions we make in life are also based on our faith… Read More ›
WHEN YOU MAKE A MISTAKE, ACKNOWLEDGE IT AND PULL THE PLUG
In September 2011, the American-based media provider Netflix announced that it planned to raise prices for its services and separate into two companies: a DVD mail order service it would call “Qwikster” and an internet streaming service that would retain… Read More ›
DIAGNOSING YOUR ORGANIZATION’S HEALTH
Imagine you are on an airplane and seated next to you is a congenial and engaging man or woman. You strike up a conversation and discover your seating companion works for the airline you are flying. At some point, you… Read More ›
THE NATURE OF FACTS
The Webster Dictionary defines a FACT as “the quality of being actual; something that has actual existence; a piece of information presented as having objective reality; something that hinges on evidence”. So when you say “in fact”, what you are… Read More ›
GOOGLE’S WORK RULES
I’ve been on a reading kick of late and recently finished a book written by Google’s People Operations Director Laszlo Bock. Its title is Work Rules: Insights From Inside Google That Will Transform How You Live And Lead. It is… Read More ›
KNOWING THE RIGHT QUESTIONS TO ASK: CONNECTING THE DOTS
In her fascinating book entitled The Silo Effect; The Peril Of Expertise And The Promise Of Breaking Down Barriers author Gillian Tett– a social anthropologist, an award-winning journalist and a senior editor for the Financial Times — describes far too many… Read More ›
MERGING ORGANIZATIONS? MERGE PEOPLE AND FAST
Over the years I have observed — up close and from afar — numerous company, business and agency mergers. None of them ever went as smoothly as promised. A few well-managed mergers produced minimal pain, while some others had their human victims… Read More ›