I have been following yearly surveys focused on the topic of “Workforce Engagement” for the last fifteen years. These surveys have varied in their methodologies and organizational authors. Some focused exclusively on the United States, while others offered a global perspective…. Read More ›
management accountability
DON’T ASK IF YOU ARE NOT PREPARED TO ACT ON WHAT YOU HEAR
I recently encountered the following story. A supervisor initiated an employee opinion survey designed, among other things, to identify what the staff thought of their performance as a manager. The supervisor promised the responses would be anonymous and had arranged to have another staff… Read More ›
EFFECTIVE CORPORATE DECISION MAKING: STEP SIX IMPLEMENTATION AND FOLLOWUP
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to occasionally come together at various levels to decide and implement… Read More ›
EFFECTIVE CORPORATE DECISION MAKING: STEP FOUR INDICATORS OF DECISION SUCCESS
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to occasionally come together at various levels to decide and implement… Read More ›
EFFECTIVE CORPORATE DECISION MAKING: STEP THREE HOW WE DECIDE AND UNANIMITY OF SUPPORT
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to occasionally come together at various levels to decide and implement… Read More ›
EFFECTIVE CORPORATE DECISION MAKING: STEP TWO GROUP MEMBER REQUIREMENTS
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to occasionally come together at various levels to decide and implement… Read More ›
EFFECTIVE “CORPORATE” DECISION MAKING: STEP ONE THE PURPOSE AND REQUIREMENTS OF MEETINGS
To be a manager is to make countless individual decisions for which you will personally be held responsible and accountable. However, in most organizations managers collectively are also required to occasionally come together at various levels to decide and implement… Read More ›
ACCOUNTABILITY: THE SIMPLE MANAGEMENT SECRET OF THE PAUL O’NEILL STORY
Chapter four of Charles Duhigg’s fascinating and highly insightful book “The Power of Habit: Why We Do What We Do in Life and Business” is entitled“Keystone Habits or the Ballad of Paul O”Neill”. This chapter has drawn a lot of… Read More ›
IGNORING A PROBLEM IS ENABLING THE PROBLEM
In most of my management workshops the discussion, at some point, generally comes around to one of those workplace problems that few managers wish to confront. For example: A personal hygiene issue. The frequent use of inappropriate language around co-workers…. Read More ›
ANONYMOUS FEEDBACK IS A COP-OUT
Imagine being called into your boss’s office and hearing one of the following statements: “I have some negative feedback for you and everybody feels the same way”; or “a number of your colleagues have told me that ……….”; or “I… Read More ›