In September 2011, the American-based media provider Netflix announced that it planned to raise prices for its services and separate into two companies: a DVD mail order service it would call “Qwikster” and an internet streaming service that would retain… Read More ›
This may sound like a dumb question to someone who carries the title. But many folks carry some version of the title — manager, assistant manager, co-manager, — yet actually manage nothing at all except a daily workload assigned to… Read More ›
Imagine you are on an airplane and seated next to you is a congenial and engaging man or woman. You strike up a conversation and discover your seating companion works for the airline you are flying. At some point, you… Read More ›
You might ask what FOOD has to do with being an effective manager and leader? Consider the following scenario contained in my workshop for managers: In the past six months you have made some difficult management decisions clearly unpopular among many… Read More ›
The Webster Dictionary defines a FACT as “the quality of being actual; something that has actual existence; a piece of information presented as having objective reality; something that hinges on evidence”. So when you say “in fact”, what you are… Read More ›
2016 was quite a political year in the United Kingdom and the United States. The outcome of the UK’s BREXIT vote and the US Presidential election came as a shock to millions. Conventional wisdom, pundits, most of the political cognoscenti… Read More ›
Perhaps this sounds like a strange question to ask yourself but believe me it has helped me avoid many a mistake as a manager and in my personal life. In any situation or management scenario there are numerous ways to… Read More ›
Actually they should not. The concept of selling anything contains the notion that the prospective buyer has a choice. They can either buy something offered on sale or walk away. Organizational decisions, however, require COMPLIANCE not a choice. Gaining compliance is management’s job and… Read More ›
In Michael Lewis’ book “The Big Short” he describes the listening style of a major character Steve Eisman thusly: “Eisman had a curious way of listening; he didn’t so much listen to what you were saying as subcontract to some… Read More ›
When we hear the term presentation we tend to think of something prepared; something formal; something thought out and through ahead of time. In essence, something created in advance. We also tend to think of something of length rather than… Read More ›
What Best Mnagers Know & Do 