On November 22, 1968 Japan Airlines Flight 2, a DC 8, was scheduled to land at San Francisco International airport. In heavy fog, its Captain Kohei Asoh, not adequately trained on the plane’s new flight director, landed his aircraft in San… Read More ›
What do you call the phenomena when a group of people silently agree on the dubious merits of an idea or course of action but either remain silent, or agree to do it anyway? George Washington Psychology Professor the late… Read More ›
Abraham Maslow, famous for his theory of the “Hierarchy of Human Needs”, also had this to say about problem solving: “If you only have a hammer, you tend to see every problem as a nail”. No manager has only one… Read More ›
Most managers fantasize at some point about being handed the “DREAM TEAM” assignment. A staff filled with self-starting, bright, multi-talented all-stars who basically need little management at all. Provide a clear sense of direction and get out-of-the-way. Winning performances would… Read More ›
For many of us, the expression of negative feelings and emotions towards others is extremely difficult and uncomfortable. On one level, our rational self knows that the expression of these emotions can be beneficial both for our own psychological health… Read More ›
In September 2011, the American-based media provider Netflix announced that it planned to raise prices for its services and separate into two companies: a DVD mail order service it would call “Qwikster” and an internet streaming service that would retain… Read More ›
Imagine you are on an airplane and seated next to you is a congenial and engaging man or woman. You strike up a conversation and discover your seating companion works for the airline you are flying. At some point, you… Read More ›
You might ask what FOOD has to do with being an effective manager and leader? Consider the following scenario contained in my workshop for managers: In the past six months you have made some difficult management decisions clearly unpopular among many… Read More ›
I have focused on the topic of teams several times in this series of articles. And indeed there has been enough written about the topic these past twenty-five years to fill an entire library shelf. I return to the subject here,… Read More ›
Not long ago, I was walking along a corridor in the facility where I go several times a week to put my aging body through regular physical workouts. I passed by a gathering of four young teens huddled in close proximity… Read More ›
What Best Mnagers Know & Do 