I recently had a long conversation with a disgruntled employee. Her primary issue was that she believed she was lied to and deceived about her job when hired. She told me she applied for and was promised at her hiring a major… Read More ›
line management
KEEPING YOUR WORKFORCE ENGAGED
I have been following yearly surveys focused on the topic of “Workforce Engagement” for the last fifteen years. These surveys have varied in their methodologies and organizational authors. Some focused exclusively on the United States, while others offered a global perspective…. Read More ›
AT WORK OR WORKING?
The term “knowledge workforce” refers to those individuals who make their living primarily by developing and using KNOWLEDGE in their daily work. The knowledge workers are our planners, analyzers, organizers, programmers, doctors, lawyers, scientists, marketers and designers whose contributions transform our business, commerce and… Read More ›
UNLOCKING WHAT YOU SEE IN OTHERS
Of all the management challenges I confronted over the years, this one was one of the most challenging of all. To begin with, what we think we see in others is a perception. Sometimes it is a perception based on… Read More ›
DON’T ASK IF YOU ARE NOT PREPARED TO ACT ON WHAT YOU HEAR
I recently encountered the following story. A supervisor initiated an employee opinion survey designed, among other things, to identify what the staff thought of their performance as a manager. The supervisor promised the responses would be anonymous and had arranged to have another staff… Read More ›
GOOD MANAGEMENT: THE ART OF NUDGING
I once asked a senior manager colleague what she considered the “core competency” of a good manager. “the art of Effective Nudging“, she replied. I knew at once what she meant as I had done my fair share of it… Read More ›
UNDERSTANDING HUMAN NATURE
Unique though we all are in our individual ways, there remains this thing called HUMAN NATURE. Specifically, the vast majority of we humans tend to behave in rather predictable ways confronted with similar situations, especially the need to adjust to and accept… Read More ›
GOOD MANAGERS WORK AT IT
When different people, focusing on different fields of endeavor and at different times all end up sending us the same message, seems to me we ought to pay attention. So consider the following message from four separate authors regarding the… Read More ›
LEADERSHIP: SOME UNAVOIDABLE REALITIES
I have been studying, writing about, and addressing the subject of leadership in many forums for over 30 years. While I still would not consider myself an expert on the subject — especially on whether my behavior at times measures… Read More ›
DANGER SIGNS THAT SOMETHING IS GETTING THE BEST OF YOU
Is your temper on a somewhat shorter fuse than usual? Is the list of things that get under your skin growing longer by the day? Is your tolerance for the human foibles of those around you noticeably diminishing? Do you… Read More ›
What Best Mnagers Know & Do 