A number of years ago, I recall watching my favorite World Cup Team the Germans surprisingly exit the 2018 FIFA World Cup finishing last in their designated group. Man for man the defending World Champions possessed as much raw talent as any of their competitors but they could not muster more than a lackluster performance in any of their three games. Why are such team disappointments all too common in sport and work?
While top-notch performance from a team is every team manager’s goal, it is not a science. While management skill matters, there is also a degree of art, alchemy, luck, intuition, and human nature involved. There is only so much a manager can do while knowing that blame for disappointment will rest heaviest on their shoulders. But the best managers work to increase the odds of success by paying close attention to two major elements underlying individual and collective success: talent and its assignment and team environment.
In their best-selling book, First Break All The Rules, authors Marcus Buckingham and Curt Coffman describe four key habits generally shared by the best managers. They: select for talent, not credentials; define the desired outcomes, not methods; focus on strengths, forgetting what isn’t there; and they find the right assignment fit for the talent they have (see chapters 3-6).
Hard to argue about any of these practices but getting them right is hard. Really knowing in-depth the human beings with whom you will work, recognizing their true talent, picking the right fit or role, understanding what makes each of them tick, being able to touch the right motivational nerve of each individual is a time-consuming, non-perfectible challenge. What you thought you knew and seemed to work a few months ago, may be out of date today.
But let’s say you have the talent assessment and assignment part about right for a group of individuals, that still does not guarantee that they will perform well as a team.
In his book “Smarter, Faster, Better” author Charles Duhigg describes a set of norms he found at Google that he believes are the key ingredients of effective teamwork. “Teams and their members, he writes, need to believe their work is important, they need to feel their work is personally meaningful, they need clear goals and defined roles, they need to know they can depend on one another, but most importantly, team members need a sense of psychological safety in each other’s presence”. PP. 65-66)
Once again, all of these norms make sense but they simply do not happen automatically. A manager can’t just explain these things to a team, then tell them to go “make it so”. Even when great team chemistry, interconnectedness, and selfless contribution to the whole does happen on occasion, it may not recreate itself the next time. A manager holds the primary responsibility for creating a working environment where great team performance is possible but the ingredients of great team chemistry are complex, fragile, susceptible to the vagaries of human nature, and beyond complete human control.
The best any manager can do is constantly and honestly assess their own performance in each of these critical areas and make whatever adjustments necessary. This involves less concern about being right than getting it right. It often involves acknowledging something as your mistake and correcting it. It requires both learning from the reality you observe and listening to others who may see things more objectively and clearly than your subjective self.
There are no guarantees when it comes to the challenges of matching talent to a task. But consistent evaluation of the core elements of success in collective efforts is certainly worth the effort and thankfully does pay great individual and team performance dividends from time to time.
Categories: Managing & Leading
What Best Mnagers Know & Do 
This is a tough one. There are so many factors at play here, they are variable, and some seem kinda random. And my managerial experiences relate only to sports and academia. In H.S. sports I played for a gruff coach whom we feared. He was skimpy on the techniques of the games, but high on us putting out our best effort. In my opinion he got more out of us than could reasonably have been expected. In college the part-time coaches were more proficient on technique and far more likeable. We played well because we appreciated and respected the coaches. The best basketball we played the coach did not get to the game until mid-way into the second quarter, yet we were way ahead of a team that should have beaten us — in their gym. In academia, I worked best for administrators who let me teach my courses and labs as I saw best and who gave me good ratings. As an administrator, I found that what was most important was being very careful in the hiring process, then letting the hiree do his thing with encouragement and little interference.